My name is Billy and I am one of the owners of Main Street Forge. I am sure you have been getting a ton of emails and messages from everyone you ever have done business with telling you what they are doing to combat and deal with the COVID-19 outbreak. I guess it is our turn to do the same....
This virus is impacting us all in unprecedented ways. Please be patient while we work to support our customers during this very difficult time.
Due to the COVID-19 virus "Shelter in place" has been enacted by our Governor here in Michigan. We have been reduced to "Minimum Basic Operations" here at Main Street Forge. Because of this we are having all of our employees stay at home.
The only people which will be reporting to work are myself and the other owner of the company, Kyle.
We will still be able to process orders. If you place an order with us we will make every effort to get your item shipped out to you in a timely manner. We normally get orders shipped out to you within 1 business day and often the same day you place the order. Due to this drastic reduction in staffing, we may need an extra day or two to get the shipment on its way.
While most orders are usually fulfilled from our warehouse directly to you, we may use other fulfillment providers and / or shipping companies. That means your order might take a little longer to arrive than it usually would or it might show up in an Amazon box. As the shipping companies and mail carriers get bogged down, they may experience delays on their end as well. Please be patient.
As long as UPS, FedEx and the US Mail keep running, we will keep doing our best to get your orders out the door in a timely manner. We have been having some delays at our local mail sorting facility due to employees there getting diagnosed with the virus. This seems to be causing some extra delays in shipping times.
Here is the good news:
Main Street Forge's products and supply chain are all right here in the USA. We will be able to continue to make awesome products for you even while a lot of our competitors go out of stock because of importing delays from China.
Main Street Forge's customer service team is still 100% operational! Since we started, we have been committed to providing flexible work to stay at home moms. Our customer service team has always and still is working from home. We have been seeing a large influx in the amount of issues, so please be patient as it may take longer than usual to get a response.
All of this is, of course, subject to change. We are in uncharted territory and as we move forward we will do our best to keep this page updated with the latest information we have.
If you have any specific questions about this or any other issue you can always contact our amazing customer service team by sending an email to firstname.lastname@example.org
Thank you and stay safe out there!