Frequently Asked Questions

GENERAL INFORMATION

Any product made by Main Street Forge is Made in the USA!

Main Street Forge products are designed and manufactured to last a lifetime. All Main Street Forge products are guaranteed to the original owner to be free from manufacturing defects in materials and workmanship for the lifetime of the product. Any original, unaltered and unmodified product which fails under normal use will be refunded, replaced or repaired at our discretion. Damage caused by modification, improper care or negligence will not be covered.

The COVID19 situation is constantly changing.  Please click here to see our latest updates regarding COVID19.

At this time we are unable to make any custom items.

You can click here to contact us directly.

You can reach us via email Info@MainStreetForge.com

You can call us toll free at (888) 725-1955

 Main Street Forge leather products are made from high quality top grain bullhide, cowhide and / or water buffalo leather which is sourced from US tanneries.

Main Street Forge products may use American made and / or imported hardware.  We make every effort to use US made hardware on as many of our products as possible and are always working with our domestic suppliers to add more American made options to our lineup.

Please click here to get in touch with us regarding a partnership.

Order Processing / Shipping

We understand that sometimes you will want to return or exchange items and we try to make it as easy as possible.  Click here to request a return or exchange or click here to contact us directly

Most in-stock orders ship within one business day from our warehouse in Brighton Michigan.

Most in-stock orders ship via USPS or UPS. We may from time to time use a third party shipping company such as Amazon logistics.  You will receive an email when your order ships which will include the shipping provider along with the tracking number.

We do offer international shipping from our Brighton, MI, USA warehouse. Shipping cost varies by location and is calculated at checkout. 

We process orders quickly and in many cases can not make a change to the order after it is processed. Contact us via live chat for the quickest response. If we are able to make the change we will.

Often the USPS will mark an item as "delivered" before the item is actually delivered. We ask that you check with neighbors and your local Post Office prior to requesting a replacement as most deliveries do show up later.

In order to offer free shipping we utilize the most cost effective carrier: USPS First-Class Package service. This shipping speed is estimated as 1-5 days, however the delays can be significantly longer during peak season and COVID-19 shortages. You may upgrade to USPS Priority for a flat fee of $9.99 (US only). This speed is estimated to arrive in 1-3 days. If neither of these options suit your needs you may contact us directly to request another shipping method for an additional cost.

Belt & Wallet Information

You can figure the total length of a Main Street Forge belt by taking the belt size and adding 7 inches.  So a size 32 belt has a total length of 39 inches (32 + 7)

There are a couple ways to figure out your belt size.  All of our belts have 7 holes spaced one inch apart so being off an inch or two is ok. Use one of the following methods to determine your size:

Option 1 (Less accurate): Take your pants waist size and add two inches. So if your waist size is 36 you should order a size 38 belt. 

Option 2 (More accurate): Follow our belt sizing guide to measure your current belt to find the perfect size. Click here to see our belt sizing guide.

The buckles can be removed on any belt we offer that is secured with Chicago screws. The buckles can not be removed if the belt is secured with rivets.

We put a dab of glue on the Chicago screws while crafting your Main Street Forge belt.  This helps to make sure the original buckle stays put and doesn’t come loose accidentally.  Unfortunately, this can make removal of the screws a bit difficult. In order to remove the screws, you have to be able to break the adhesive seal on the screw.  It can be difficult, but if you use a screwdriver on the one side and you grab the other (smooth) side of the screw with a pair of needle nose pliers you can get enough torque.  Once the seal is broken, it will unscrew very easily.  The trick is to get a good grip on the screw with the pliers without damaging the leather, you have to be careful. Please contact us directly if you aren’t able to remove the screws and we will help however we can.

Main Street Forge belts have 7 holes each spaced 1 inch apart.

Front Pocket Bifold Wallet= 4 x 3 x .5 inches when open

Bifold 7 Slot= 4.1 x 3.5 x .5 inches when open

Slim 5 Slot= 4 x 3 x .25 inches

Passport Holder= 8 x 6.25 inches when open

We have belts that are 1.5 inches wide and 1.25 inches wide.

Yes! You can purchase stainless steel buckles here.

Returns + Exchanges

We offer 100% free returns and exchanges on all US purchases. We pay shipping both ways.  All we need from you is your order number and zip code.  Click Here to get started.

If you purchased on Amazon please click here to set up a return or exchange.

Once your item has been received in our warehouse your refund will be processed.  Depending on your bank or credit card company it may take 2-10 business days to show up in your account.

Exchanges are processed once the returned item is in transit to our warehouse.  In some instances it may process sooner.  We ship out every weekday, so your item should ship the same day your return is shipped back to us. 

If the item you requested as an exchange goes out of stock before the exchange is processed your exchange will automatically be changed to a return for a full refund.

Yes!  Your exchange will have been given a new order number. Make sure to use this order number for your second exchange.   Example: EX-MSF12345-1

No. Our system will not recognize returns that were not set up in our system. Please reach out to us for a free return label.

We are unable to offer free returns and exchanges on international purchases. Please contact us for more information.